The Magento Expert

Forgotten Magento admin password?

Mex — Tue, 04 Nov 2025 22:04:35 +0000

No need to panic! If you have forgotten your Magento 2 admin password, you can create a new admin user from the command line (CLI). Go to your Magento 2 root directory and run:

php bin/magento admin:user:create --admin-user='nutzername' --admin-password='passwort123' --admin-email='nutzer@example.com' --admin-firstname='Ihr' --admin-lastname='Nutzer'

After running the command (make sure to change the sample username and password first), you should be able to log in again. You can then remove the old user or assign a new password.

Resetting a customer password using SQL

Mex — Mon, 28 Oct 2019 11:05:27 +0000

Use the following SQL code to reset a customer’s password directly in your Magento 2 database.

SET @passwd='123456789', @salt=MD5(RAND());

UPDATE customer_entity
    SET password_hash = CONCAT(SHA2(CONCAT(@salt, @passwd), 256), ':', @salt, ':1')
    WHERE email = 'test@example.com';

“Reset password” page empty after installing SUPEE-6788

Thu, 10 Mar 2016 10:15:08 +0000

If the password reset page is emtpy after you installed the Magento security patch SUPEE-6788, the problem is most likely to be found in the customer.xml file.

Open the customer.xml file of your theme and replace customer_account_resetpassword with customer_account_changeforgotten.

The block has to be replaced as well. Replace customer/account_resetpassword with customer/account_changeforgotten

That’s it! Clear the cache and see if you get the correct password reset page now.

Password reset page blank after installing SUPEE-6788

Mex — Mon, 15 Feb 2016 08:35:08 +0000

Is the password reset page blank after installing the SUPEE-6788 patch? The issue is probably in your customer.xml file. Open customer.xml in your theme’s layout directory and replace customer_account_resetpassword with customer_account_changeforgotten.

The corresponding block must also be replaced. Replace customer/account_resetpassword with customer/account_changeforgotten.

Clear the cache and the problem should be resolved.

Changing the admin password directly in the database using SQL

Mex — Thu, 29 Oct 2015 07:34:03 +0000

Use the following SQL statement to reset an administrator’s password directly in the database:

UPDATE `admin_user` SET `password` = MD5('NEUESPASSWORT') WHERE `username` = 'ADMINUSERNAME';